Who We Are

About TechnoVal

TechnoVal Information Systems is a technology consulting and services firm operating across the MENA region. We help businesses bring the future they imagine to life — through the latest technologies, deep industry insights, and enterprise-grade IT consulting.

We transform market followers into market leaders through end-to-end digital transformation — from strategy and design through to implementation, management, and continuous improvement.

MENA
Region
6
Service Lines
SAP
Core Partnership
HSA
Group Affiliate
Advisory Services

Strategic transformation and tailored solutions for complex enterprise challenges.

Solution Discovery & Design

Preparation for growth and competitive advantage through structured discovery.

Implementations & Rollouts

End-to-end guidance throughout the full implementation lifecycle.

Upgrade, Enhance & Improve

Modernizing systems and capabilities to keep pace with evolving business needs.

Application Portfolio Rationalization

Lifecycle management and strategic execution across your application estate.

AMS — Build, Manage & Maintain

SAP Application Management Services to keep your operations running and evolving.

The Story

AI Customer Engagement, Built for Real Operations

KnowVoro brings voice, WhatsApp, web chat, and business workflows into one AI-powered customer engagement platform. It is built to handle real conversations, not just scripted demos, connecting customers with intelligent agents that can answer questions, place orders, qualify leads, schedule services, send confirmations, and capture every interaction for follow-up.

Our platform supports real-time AI voice calls through telephony systems like Genesys and FreeSWITCH, with natural interruption handling, multilingual prompts, and smart routing between specialized agents. Whether a customer is asking a simple FAQ, repeating a previous order, booking a service appointment, or responding to a campaign, KnowVoro routes the conversation to the right AI agent and connects it to the right business data.

Beyond the conversation itself, KnowVoro gives teams visibility and control. Calls can be recorded, transcribed, evaluated against custom quality rubrics, and reviewed through an analytics dashboard. Campaigns can run across outbound calls and WhatsApp, while token usage, call outcomes, customer history, and agent performance are tracked for operational insight.

Platform Capabilities
Real-time AI voice agents for inbound and outbound calls
WhatsApp automation for conversations, confirmations, and campaigns
Web chat support with persistent session history
Multilingual customer experiences in Arabic and English
Business-specific agents for orders, FAQs, announcements, appointments, and lead qualification
Integration-ready architecture for customer, product, order, and service data
Post-call transcription, scoring, and quality evaluation
Analytics dashboards for calls, campaigns, conversations, and agent performance
Usage metering and operational logging for cost and performance visibility

KnowVoro helps businesses move from isolated customer-service tools to an intelligent, measurable, multi-channel AI operation.

Our Affiliation

Part of the HSA Group

TechnoVal is a sister company within one of the largest and most diversified conglomerates in the MENA region. This affiliation gives KnowVoro something most AI startups don't have — real enterprise deployments from day one, across real operations, at real scale.

Active deployments across HSA Group sister companies
Battle-tested in live enterprise environments before market release
Deep access to operational data, workflows, and domain expertise
Credibility and track record that speaks for itself to enterprise buyers

Ready to See KnowVoro in Action?

Talk to our team about a pilot tailored to your operations.